FAQ

Last updated: September 13, 2026

How long is transit?

What shoppers should know: Estimated transit is generally 4–6 business days after dispatch.

What can I return?

How this works: We accept eligible defective and non-defective returns and exchanges of new products. A non-defective return must be unused and in its original condition, and the request must begin within 30 calendar days after delivery.

How is an approved return mailed?

Useful details: Contact us for approval first. A free prepaid return label is included in the package for an eligible approved return, and we charge no restocking fee. We then confirm the correct return destination and instructions; exchange fulfillment depends on stock.

When is an approved refund initiated?

What shoppers should know: We process and initiate an approved refund to the original payment method within 10 days. The financial institution may take longer to post it.

When is an order prepared?

How this works: Normal preparation takes 1–2 business days before dispatch.

For assistance, use our Contact Us page.